1. Returns

At SAPPHIRE WHIMS, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return within 14 days of the purchase date.

2. Eligibility

To be eligible for a return, the following conditions must be met:

2.1. The product must be in its original condition, unused, and in its original packaging.

2.2. The return request must be made within 14 days from the date of purchase.

3. Non-Returnable Items

Certain products may not be eligible for return. These include:

3.1. Products that have been used, damaged, or altered.

3.2. Items not in their original packaging.

3.3. Personalized or customized products.

4. Return Process

To initiate a return, please follow these steps:

4.1. Contact our customer support team at [insert email address or contact form link] with your order details and the reason for the return.

4.2. Once your return request is approved, we will provide you with a return authorization and instructions for shipping the product back to us.

4.3. Please ensure that the product is securely packaged to prevent damage during return shipping.

5. Refunds

5.1. Once we receive the returned product and verify that it meets the eligibility criteria, we will process the refund.

5.2. The refund will be issued to the original payment method used for the purchase.

5.3. Refunds will be processed within 7 business days from the date we receive the returned product.

6. Return Shipping Costs

Customers are responsible for the cost of return shipping unless the return is due to our error or a defective product.

7. Refund Deadline

Refunds will not be processed for returns requested after 14 days from the purchase date.

8. Contact Us

If you have any questions or need assistance with the return and refund process, please contact us at:

Email: info@sapphirewhims.com

9. Governing Law

This Return and Refund Policy is governed by and construed in accordance with the laws of Sri Lanka.

10. Entire Agreement

This policy constitutes the entire agreement between you and SAPPHIRE WHIMS regarding returns and refunds.